How can we help?
Find answers to common questions below. Still need help? Contact our support team.
Subscriptions
How does the free trial work?
Start 7 days free from the Premium screen. You will not be charged during the trial. When it ends the plan you chose starts automatically, unless you cancelled at least 24 hours before.
How do I cancel?
On iPhone: Settings › your name › Subscriptions › Yoretales › Cancel. Deleting the app does not cancel a subscription. You keep Premium until the end of the period you already paid for.
I paid but the app still says Free.
Open the Premium tab and tap Restore purchases at the bottom of the page while signed in to the same Apple account you bought with. If it still does not unlock, email us the date of purchase and we will check the receipt on our side.
Can I get a refund?
Refunds are handled by Apple, not by us. On iPhone go to reportaproblem.apple.com, sign in, find Yoretales and choose Request a refund.
Does one subscription work on all my devices?
Yes, on every device signed in to the same Apple account. Install Yoretales, then tap Restore purchases.
Listening
How do I set the sleep timer?
On the player, tap Timer. Choose 15, 30 or 45 minutes, 1 to 4 hours, or End of story. The voice and any sounds fade out gently as time runs out, and the app remembers where you were.
How do I listen offline?
With Premium, tap the download icon in the player, next to the heart. Downloads live in Library › Downloads and play with no connection. If your subscription ends, downloads stay on your device but Premium stories will not play until you subscribe again.
Where did my progress go?
Progress, saved stories, streak and badges are stored on your device. Deleting the app clears them. Your subscription is safe: it is tied to your store account and can always be restored.